Refund policy
Refund & Return Policy
At Realhumanprotocol, we want you to win. Because we sell different types of products, we have different rules for how refunds and returns work.
1. Digital Products (Guides & Protocols)
When you buy a digital product (like a PDF or a video course), you get access to it immediately.
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No Refunds: Because you cannot "un-read" or "return" a digital file once you have it, all sales of digital products are final.
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Access Issues: If you have trouble downloading your file, please email us at realhumanprotocol@gmail.com and we will make sure you get it.
2. Physical Products (Supplements)
We want to make sure your "Real Human" fuel arrives in perfect condition.
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Faulty or Defective Items: If your supplement bottle is broken, the seal is ripped, or the product is defective, you do not need to mail it back to us.
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Easy Replacements: Just send a photo of the damaged item to realhumanprotocol@gmail.com within 14 days of receiving it. We will ship you a brand-new replacement at no extra cost.
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Changed Your Mind: Because supplements are health products, we cannot accept returns if the bottle has been opened or the seal is broken.
3. How to Start a Request
To ask for a replacement or report an issue:
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Email us: realhumanprotocol@gmail.com.
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Include your order number.
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Attach a photo (if the physical product is damaged).
Why this works for your business:
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For Digital: This protects your hard work. It stops people from buying your £59 protocol, downloading it, and then asking for their money back.
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For Physical: Not requiring a return for faulty supplements saves you money on shipping and makes you look like a hero to your customer, James. He gets his "Real Human" fuel faster without the headache of going to the post office.